Our FAQs are below but please contact us at bookings@windsorhillsretreat.com or call us with any questions that you may have.

What is included in the price?

Our online prices include taxes at 13.5%, online booking fees, house cleaning (before arrival and after you leave), complimentary pool heat, access to and use of the resort facilities including the Clubhouse, resort pool and resort water park.

Where is the house located?

The house is located within the gated Windsor Hills Resort Community.  The Resort is the very closest Guard gated resort community to Walt Disney World with single family pool homes.

What is the SatNav address?

Please set your sat nav to direct you to the main gatehouse for entry into Windsor Hills Resort.  The gatehouse address is 2600 N. Old Lake Wilson Road, Kissimmee Florida 34747.

Do you have a child safety fence for the pool?

We have a child safety fence which separates the main pool and the spa pool from the dining area (patio) and lanai (shade patio).

What baby facilities do you have?

We have lots of baby/toddler facilities at the house including; two cribs with bedlinen and baby blankets, a baby bath, two highchairs, dining chair booster seat, potty, baby bouncer, baby monitor, microwave bottle steriliser, twin bed rails and more.

What do we need to bring with us?

Please note that the house is self catering so you will need to bring your own supplies/consumables and we recommend you will need to bring or purchase the following:

1. Shampoo/conditioner/shower gel/hand soap;
2. Dish soap/ dishwasher tabs/ dish wash brush;
3. Cleaning wipes/products for wiping down counter, dining table etc.;
4. Large 13 gallon trash bags/tin foil/sandwich bags;
5. Tea/coffee (we have a drip filter coffee maker and a K-Cups machine);
6. Toilet paper/paper kitchen towel (we provide one of each in each bathroom and the kitchen);
7. Face cloths/body sponge (we provide hand and bath towels and towels for use when swimming);
8. Condiments/cooking oil/salad dressing;
9. Laundry detergent and fabric softner/conditioner (should be HE high efficiency).

When is the security deposit returned?

Your security deposit is paid to and held on our behalf by either VRBO.com/Homeaway.com or RentalSystems (depending on which site you book with) as part of your online booking rental guarantee.

Assuming that all is well at the villa when you leave, your security deposit monies will automatically be refunded back to you 14 days after the end of your stay using the debit/credit card that was used to make the security deposit payment.